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Find answers to common questions
Posted on 15 May 2023
How do I create a new account?
Support Team
Answered on 15 May 2023
To create a new account, click on the "Sign Up" button at the top right corner of our homepage. Fill in your details including name, email address, and create a secure password. You'll receive a confirmation email to verify your account.
Rajesh Kumar
Answered on 16 May 2023
You can also sign up using your Google or Facebook accounts for quicker registration. Just click on the respective icons on the sign-up page.
Posted on 18 May 2023
What payment methods do you accept?
Support Team
Answered on 18 May 2023
We accept all major credit cards including Visa, Mastercard, and American Express. We also support UPI payments, net banking from all major Indian banks, and digital wallets like Paytm, PhonePe, and Google Pay.
Neha Verma
Answered on 19 May 2023
I've used both UPI and credit card payments on this platform. Both options are very secure and the payment process is very smooth.
Posted on 20 May 2023
How can I reset my password?
Support Team
Answered on 20 May 2023
To reset your password, click on the "Forgot Password" link on the login page. Enter the email address associated with your account and we'll send you a link to reset your password. Follow the instructions in that email to set a new password.
Vikram Singh
Answered on 21 May 2023
Make sure to check your spam folder if you don't see the password reset email in your inbox. The email usually arrives within a few minutes but may take longer during peak times.
Anjali Desai
Answered on 22 May 2023
For added security, we recommend using a password manager to generate and store strong passwords. Also, enable two-factor authentication on your account once you regain access.
Posted on 23 May 2023
What is your refund policy?
Support Team
Answered on 23 May 2023
We offer a 30-day money-back guarantee on all our plans. If you're not satisfied with our service for any reason, you can request a full refund within 30 days of purchase. To initiate a refund, please contact our support team with your order details.
Pooja Iyer
Answered on 24 May 2023
I had to request a refund last month and the process was very smooth. I got my money back within 5 business days.
Posted on 25 May 2023
How can I contact customer support?
Support Team
Answered on 25 May 2023
You can reach our customer support team 24/7 through our in-app chat feature, by emailing [email protected], or by calling our toll-free number 1800-123-4567. Our average response time is less than 15 minutes for live chat.
Arjun Menon
Answered on 26 May 2023
The support team is very helpful. I used the live chat option and my issue was resolved quickly. They also have an extensive help section with step-by-step guides.